Important information and answers to common questions.
Frequently Asked Questions
Booking & Reservations
You can easily book a ride through the booking form on our homepage or the "Book Now" page. Simply select your service, enter the required details like pickup/drop-off locations and dates, choose your vehicle, and complete the booking process.
Yes, absolutely. When making the booking, please enter the passenger's full name and contact number in the designated fields. All confirmations and communications will be sent to the email address you provide during booking.
We recommend booking at least 24 hours in advance to ensure vehicle availability, especially during peak seasons like Ramadan and Hajj. However, we do our best to accommodate last-minute bookings based on availability.
Payments & Pricing
Yes, the price you see at the time of booking is the final price you pay. It includes all taxes, tolls, and fees. There are no hidden charges.
We accept payments via Bank Transfer and Cash on Pickup. For bank transfers, you will be required to upload proof of payment to confirm your booking.
Service & Vehicles
For all airport pickups, we monitor your flight status in real-time. Our driver will be there to meet you at the new arrival time, at no extra cost. We offer a complimentary waiting time of 90 minutes after your flight has landed.
Your driver will be waiting in the arrivals hall after you exit customs, holding a sign with your name on it. For detailed instructions, please see our Airport Pickup Guidelines page.
Yes, child seats can be requested as an 'addon' service during the booking process, subject to availability. Please specify the type of seat needed (infant, toddler) if possible.
Policies
Cancellations made more than 24 hours before the scheduled pickup time are fully refundable. Cancellations made within 24 hours may be subject to a cancellation fee. Please see our full Refund Policy for more details.